HAProxy Technologies is the company behind HAProxy, the world’s fastest and most widely-used software load balancer. Organizations rapidly deploy HAProxy products to deliver websites and applications with the utmost performance, observability and security at any scale and in any environment. HAProxy Technologies is headquartered in Waltham, MA, with multiple offices across the US and Europe.
What You Will Do in This Role
The Systems Engineer’s primary role will be to assist our customers and partners in getting the most out of our products and services.
Proactively identify, troubleshoot and resolve customer issues via tickets/chats/phone.
Research and reproduce issues, identify solutions and workarounds, as well as contribute reports to other engineering departments to strengthen our products.
Enhance our documentation and knowledge base of solutions to simplify customer assistance.
Conduct training sessions, as well as technical and demo presentations.
Provide feedback and assist in the development/testing/optimization of our products.
Participate in our on-call rotation.
What You Will Bring to This Role
An engineer with a service-minded attitude that is comfortable with learning new technologies, problem solving and collaborating with other teams.
University degree or college diploma in a Computer Science, Engineering or related field.
5+ years experience (varying experience levels).
Proficiency in Linux/Unix-based environments and scripting.
Strong foundation in networking technologies.
Solid understanding of web servers, reverse proxies/load balancers.
Solid understanding of associated protocols TCP/UDP, all versions of HTTP, SSL/TLS, DNS.
Experience managing web servers and applications.
Experience or understanding of virtualization, containers and Kubernetes.
Understanding of provisioning, configuration management, and application-deployment tools; experience with Ansible or Terraform a plus.
Understanding of web application vulnerabilities.
Excellent communication, interpersonal skills and attention to details & deadlines.
Ability to work under pressure and to easily flow with changes to priorities and projects.
Ability to work independently and as part of a team in a high-performance organization.
Experience with load balancer or application delivery; familiarity with HAProxy a plus.
Past experience in DevOps or System Administration.
Background in LUA and C programming.
Experience with Cloud architectures: AWS, Azure, GCP.
Experience or understanding of SystemD.
About The Team
We’re a unique collection of talented and passionate people with a shared vision of simplifying the complexity of modern application architectures. In order to meet our ambitious goals, we need to scale our systems engineering teams to accommodate our growing product lines and customers. The systems engineering team is responsible for providing fast, efficient and reliable support to our customers. We are looking for talented and passionate individuals to join our team!
We have multiple positions available at varying levels of seniority…
This is a full-time, remote role for candidates located in the United States or Canada. We offer multiple rotations, however 9-5 EST or PST is in high demand.
Wherever you are located, we put our employees and their families first by offering top of the line health and wellness coverage.
Being on the cutting edge of technology, employees have great opportunities to upskill and learn a vast array of technologies. Our goal is to promote your professional development and help you progress along one of our multiple career paths.View other open positions >