To troubleshoot ALOHA, you use the DiagTools tab to run diagnostic tools from the user interface.
DiagTool web form
The DiagTool tab displays the following form composed of these elements:
The web form is composed by the following elements:
Diagnostic tool to run
Depending on the tool, number of tries or occurrence to capture
Maximum time to run the diagnostic tool
Tool option #1
Tool option #2
Tool option #3
Output from the tool
Certain tools can take on options. These options are described in the command line to run. If an option name is followed by an asterisk *, it is not mandatory.
Use the ping tool of the form above with two options: one optional, one mandatory.
option #1: source IP to use.
Optional, since the ALOHA automatically uses the best IP for the destination
option #2: destination IP to reach
option #3: not used
Layer 7 information
The Layer 7 information reports on Haproxy status and counters related to running process.
$ sudo /etc/init.d/haproxy info
Name: ALOHA-albva Version: 1.5.0-aloha-flx2.2_albva Release_date: 2015/10/30 Nbproc: 1 Process_num: 1 Pid: 2641 Uptime: 0d 0h02m45s Uptime_sec: 165 Memmax_MB: 264
This tool collects information from the ALOHA and may be requested by the support team for troubleshooting.
No critical information is exported (no TLS certificates or keys).
$ sudo /sbin/tech-support -
#### Writing report to - #### Collecting version information ==#==#==#==#==#==#== TXTBEGIN base.txt (Basic information) ==#==#==#==#==#==#== Hostname: ALOHA1 Product: aloha Model: albva Version: 7.5.0rc1 Build: 7527 (2015-11-02 13:58:56) Kernel: Linux version 3.14.0smp-alb75.0-albva (emeric@ebr-laptop) (gcc version 4.7.3 (crosstool-NG 1.19.0) ) #2 SMP Mon Nov 2 11:39:10 CET 2015 Date at boot: Mon Nov 9 11:18:46 2015 Startup date: Mon Nov 9 11:18:48 2015 Current date: Tue Nov 10 09:07:51 CET 2015 Uptime: 09:07:51 up 21:49, 0 users, load average: 0.00, 0.03, 0.05 RTC date: Tue Nov 10 08:07:51 2015 -0.455063 seconds ==-==-==-==-==-==-== TXTEND base.txt (Basic information) ==-==-==-==-==-==-==