To troubleshoot ALOHA, you use the DiagTools tab to run diagnostic tools from the user interface.

DiagTool web form

The DiagTool tab displays the following form composed of these elements:


The web form is composed by the following elements:

  1. Diagnostic tool to run

  2. Depending on the tool, number of tries or occurrence to capture

  3. Maximum time to run the diagnostic tool

  4. Tool option #1

  5. Tool option #2

  6. Tool option #3

  7. Output from the tool

Certain tools can take on options. These options are described in the command line to run. If an option name is followed by an asterisk *, it is not mandatory.

Use the ping tool of the form above with two options: one optional, one mandatory.

  • option #1: source IP to use.

    Optional, since the ALOHA automatically uses the best IP for the destination

  • option #2: destination IP to reach

  • option #3: not used

Layer 7 information

The Layer 7 information reports on Haproxy status and counters related to running process.

Menu entry

layer7 info (ignored, ignored, ignored)

Options supported


CLI equivalence

/etc/init.d/haproxy info

$ /etc/init.d/haproxy info
Name: ALOHA-albva
Version: 1.5.0-aloha-flx2.2_albva
Release_date: 2015/10/30
Nbproc: 1
Process_num: 1
Pid: 2641
Uptime: 0d 0h02m45s
Uptime_sec: 165
Memmax_MB: 264

Tech support

This tool collects information from the ALOHA and may be requested by the support team for troubleshooting.

Menu entry

tech support (ignored, ignored, ignored)

Options supported


CLI equivalence

/sbin/tech-support -


No critical information is exported (no TLS certificates or keys).

$ /sbin/tech-support -
#### Writing report to - ####
Collecting version information
==#==#==#==#==#==#== TXTBEGIN base.txt (Basic information) ==#==#==#==#==#==#==
Hostname: ALOHA1
Product: aloha
Model: albva
Version: 7.5.0rc1
Build: 7527 (2015-11-02 13:58:56)
Kernel: Linux version 3.14.0smp-alb75.0-albva (emeric@ebr-laptop) (gcc version 4.7.3 (crosstool-NG 1.19.0) ) #2 SMP Mon Nov 2 11:39:10 CET 2015
Date at boot: Mon Nov  9 11:18:46 2015
Startup date: Mon Nov  9 11:18:48 2015
Current date: Tue Nov 10 09:07:51 CET 2015
Uptime:  09:07:51 up 21:49,  0 users,  load average: 0.00, 0.03, 0.05
RTC date: Tue Nov 10 08:07:51 2015  -0.455063 seconds
==-==-==-==-==-==-== TXTEND base.txt (Basic information) ==-==-==-==-==-==-==